COVID-19 Coronavirus Resources Regarding Your Health Benefits

COVID-19 Testing - If you are tested for COVID-19, your participating provider visit and labs will be paid at 100% with no cost-sharing for all MMIA Employee Benefits Plan participants, including those on the high deductible plan. Regular benefits will apply for treatments.

Medical Benefits – Please click the link to access Allegiance's COVID-19 FAQ Sheet.

Telemedicine benefits are being expanded  based on recommendations from public health agencies. In accordance with this guidance, Allegiance is programming their system to pay telemedicine benefits as follows:

  1. Coverage for screening of COVID-19 through telemedicine at 100% with no member responsibility or copay.
  2. Coverage for all other telemedicine services, including behavioral health, at existing office visit benefit.

Prescriptions – Medication shortages and delays could occur, and are a concern during COVID-19.

ProAct - To minimize disruption for participants with complex or chronic conditions, ProAct will temporarily allow early refills of prescription maintenance medications. Contact ProAct for more information 1-877-635-9545.

Mail Order - Mail Order prescriptions may be available to you, depending on your medication, especially if you are not able to get your prescription at your usual pharmacy. Plus there is the added convenience and safety of getting your medication without having to leave your house. You can use ProAct, Ridgeway or MMIAScripts.

www.ProActPharmacyServices.com or call 1-866-287-9885
www.RidgewayRx.com or call 1-800-630-3214
www.MMIAScripts.com or call 1-866-488-7874

MMIAScripts - CRX is taking extra precautions at this time. Please note that the address to submit information to MMIAScripts has temporarily changed to:

CRX International Inc.
235 Eugenie St. W., Ste 105D
Windsor, Ontario
Canada N8X 2X7

Vision – If you are unable to see your regular VSP doctor during this time and NEED to get in, you may contact VSP Customer Service at 1-800-877-7195 and they can advise which in-network doctors offices are open and/or available to see you.

If you go past your plan year due to “stay at home” orders and are not able to get services until after the plan year, contact VSP Customer Service so they can make accommodations.

Mental Health – It is important to manage your stress and take care of your mental health in what can be a stressful time. View the mental health page for full details on your mental health resources.

IBH – During this time of uncertainty with COVID-19, our Employee Assistance Program provider, IBH, remains focused on your well-being and health.  They are providing resources to help you manage your emotional well-being in this uncertain time, and overviews that cover top of mind of topics such as managing stress, self-care, resilience and coping with anxiety.

Recorded webinar: Emotional Health - Strategies for managing stress, anxiety, and fear with COVID-19.

View additional resources 

Montana Health Centers – Per CDC recommendations, CareHere has activated TeleVisits for patients with coronavirus symptoms. Patients with symptoms of fever, shortness of breath, and/or cough, should not enter the health center. These patients should schedule a TeleVisit. This CDC directive protects you, other patients, and healthcare professionals. These CDC guidelines prevent contamination and potential closure of the health center.

  1. Schedule a "Medical" appointment at www.CareHere.com.
    • Enter “TeleVisit’ and a contact number in the "Reason for Visit" section. (Be sure not to ignore the unknown number when CareHere calls you.)
  2. The need for testing and in-person clinical care will be determined during your TeleVisit.

Patients can also schedule a TeleVisit by calling 877-423-1330 but could be subject to longer than normal wait times due to the volume created by the coronavirus.

Patients will be asked to self-isolate at home until symptoms resolve. COVID-19 testing supplies and Personal Protective Equipment (PPE) have been diverted by the Federal Government; with this recent notification, CareHere will not be able to host on-site testing for COVID-19 as originally intended. If a CareHere provider recommends testing, they will direct you to where you can get that done.

Teladoc – All MMIA Employee Benefit participants have no-cost access to Teladoc 24/7 telehealth. 1-800-835-2362 | www.Teladoc.com.

Current Information – For up-to-date information, please refer to:

COVID-19: Disease Information

From the CDC

  • The new corona virus causes mild to severe illness in the lungs.
  • Symptoms: People who are ill with the virus may have a fever, cough and difficulty breathing.
  • Incubation: We do not know how long it takes for signs of illness to show up after someone is exposed to COVID-19. With other coronaviruses, signs of illness usually show up 2–14 days after a person is exposed to the virus.
  • Level of Risk: The level of risk to the general population is low. Early information suggests that older adults and people with underlying health conditions may have a higher risk of severe illness and complications.
  • Transmission: We are still learning about how this new coronavirus spreads. Other coronaviruses spread from animals or through droplets from the coughs and sneezes of people who have the illness.
  • Prevention: The best way to protect yourself is to avoid exposure to the virus. Consult CDC’s travel website for any travel advisories and steps to protect yourself if you plan to travel outside of the US.
  • When to Seek Treatment:  Always contact your healthcare provider before going to the Emergency Department.